In some cases, a corporate network firewall, antivirus or a 3rd party browser extension can interfere with web applications, such as the Comments app. 


In order to find out the reason, please do the following:

  1. Try from a different browser / computer (or mobile phone). Does it work there?

  2. Try opening your browser in incognito mode. On Chrome, use the Ctrl+Shift+N (⌘+Shift+N on Mac). Does the app work in Incognito mode?

  3. In some cases, hard refresh may solve the problem. Open the page where the Comments app is installed, then press Ctrl+F5 (⌘+Shift+R on Mac)

  4. Open our diagnosis center on the same computer/device where the Comments app doesn't load for you:
    https://app.commentsplugin.com/diag.html
    What do you see there? send the output to us at support@commentsplugin.com and we will use this input to diagnose the problem.